I didn't quite catch your name

I called the insurance company...

Me: Hi, can I speak to Maria in the claims department?
Lady: She's on the phone right now. I can send you to her voice mail.
Me: She didn't call me back last time and I need to know if she got my paper work.
Lady: One minute...
Lady: She recived it and is processing the claim now.
Me: That's great, but I never gave you my name so how do you know she has my stuff?
....
Lady: Let me go get her.